YOUR VISIT
Cancellation & rescheduling
Plans can change. Contact your branch if you need to change your visit.
Cancelling your appointment
Appointments may be cancelled free of charge up to 24 hours before the scheduled time.
Changing your time
To reschedule, contact your branch with your name, booking reference and preferred date. A new time is subject to availability and confirmation by reception.
Late cancellations and missed visits
For changes within 24 hours, or if you cannot attend, contact reception as soon as possible. Ask the team about any conditions attached to your booking or package.
Running late
Please let reception know if you are delayed. The team will explain whether your treatment time can be adjusted.
Payments and packages
If you have already paid or used a package, ask reception to review the booking and explain any applicable refund or credit arrangements.